FAQs

Delivery is free on every UK order, sent with Royal Mail. We process orders within 1 to 3 working days, then delivery takes about 1 to 7 working days depending on where you are. You will get a tracking link by email as soon as your order ships. Track your order here.

Not in love with your order? You are covered by our 30-day money-back guarantee. Request a return within 30 days of placing your order and we will walk you through it. Start a return here.

Every product page has its own size chart. Our pieces fit true to that chart, so check your measurements against it before you order. For dresses, shirts, and similar items, please allow 1-2 inch deviation due to manual measurement.

Email support@dirtysecretlingerie.com any time. We reply Monday to Friday, 9:00 AM to 6:00 PM GMT, and weekends 10:00 AM to 5:00 PM GMT. Closed on Sunday. You can also use our contact page.

As soon as your order ships you will receive a Track & Trace link by email. You can also track your order any time on our tracking page.

Yes. Payments are processed securely through Shopify's encrypted checkout. We accept Apple Pay, Google Pay, Mastercard, Visa and American Express, and we never store your card details.

Free delivery

We offer free delivery with Royal Mail incl. Track & Trace across the United Kingdom!

Secure payment

At Dirty Secret Lingerie, you can securely and conveniently pay for your order using credit card.